Technical support center for PitchBlue™ syndicated and Javelin™ short form content distribution transitions in-house to Vigor Systems
La Jolla, CA, March 11, 2011 – Vigor Systems, Inc., a leading video technology solutions provider, launched their Operational Support Center for PitchBlue™ and Javelin™ customers on February 1. The new technical support center for PitchBlue™ and Javelin™ is based in La Jolla, California offers 24/7 phone support and has 2nd line engineers available to perform remote support sessions from 7am to 7pm PST.
The Operational Support Center started handling PitchBlue™ and Javelin™ technical support issues January 1, followed by a 30-day transition period where the Operational Support Center was structured to handle large call volumes and direct traffic to the new points of contact.
The initial success has been widespread, with improved service response times and Vigor Systems Inc’s ability to troubleshoot more efficiently has closed the gap between end users and development.
“The GDMX Rollout Center helped with the launch of the project. Considering that Vigor Systems, Inc. has the primary technical staff and expertise regarding the MagnuBox™ and PitchBlue™/Javelin™ platforms, it was a natural move to have Vigor build a support structure for the platform,” declares Greg Quandt, project manager for Syndistro and Javelin LLCs.
To contact the Operational Support Center or to download the manual for the Magnubox™/Javelin or Javelin specific manual call 866-437-2583 or visit managedlinearsupport.com
At Vigor Systems, we offer a comprehensive solution for cable operators and IPTV and content providers, bringing logistical peace of mind to critical operational needs. Media giants CBS, Warner Bros. and Deluxe, as well as 1,500 TV stations in the U.S., benefit from our PitchBlue platform and services, delivering content to nearly 116 million households. As Vigor Systems looks ahead, we are excited to build on that strong foundation with Advertio®, a simplified implementation for ad insertion. Based in Southern California, Vigor Systems has a strong client base in the U.S. and Southeast Asia and is eager to extend its activities into new markets.
For more information, please visit vigorsystemsinc.com.